Products

View all

Hi! We are Nanda and Pepa, together we form This is Pepa. Our story began in a very special way and almost by accident.

FAQ

How can I make sure that my order has been placed correctly?

Once you have placed your order and the first payment has been made, you will receive a confirmation email.

If you do not receive it, please contact us via email: thisispepa.pedidos@gmail.com , or via phone: +34 655 856 279.

Can I remove any item from my order?

Yes. You can remove unwanted items from the shopping cart as long as you have not processed the order.

I am missing an item from my order or my order has not arrived

If this happens, please send a message to thisispepa.pedidos@gmail.com or call +34 655 856 279 with the order number, name and number of the missing product.

My order has a defective item

If one of our products arrives in poor condition, please contact us by writing to thisispepa. pedidos@gmail.com or sending a message to +34 655 856 279 and we will replace the item or refund the cost.
amount.

My order has an incorrect item

In the event that you receive an incorrect item, please contact us by writing to thisispepa.pedidos@gmail.com and we will replace the item with the correct one.

Interpretation and changes in embroidery

We create each embroidery based on the photograph you send us, paying attention to every detail so that your pet is represented as accurately as possible. Please keep in mind that we can't know your pet as well as you do, so it will always be an artistic interpretation very close to the original image.

If, once you have received the design, you wish to make changes that involve modifying colors, features, or redoing parts of the embroidery, these will be considered extra adjustments and will have an additional cost of €15.

To avoid surprises, it is recommended to send the clearest and most representative photo possible.

Can I make changes to an order I have already shipped?

Once the shipment has been made, it will not be possible to make any changes or modifications.

Reviews

  • "She loved it! Thank you so much from the bottom of my heart."

  • "I'm in love with your work... I love it!"

  • "I can't believe you're doing these things... it'll be my downfall!"

  • "The package has arrived and my friend is thrilled with the t-shirt!"

  • “We’re in love, I’m going to ask you for my kitten’s.”

  • "When a piece like this arrives, you know it's not just a simple package. It's a little treasure."